Goldleaf Taster Journal

Shipping/Returns/Covid-19 Information

*UPDATE: Due to the busy holiday season along side the current pandemic, deliveries are taking longer than usual. High Not Tired take no responsibility for late deliveries.
For up to date information, and the deadlines for xmas deliveries please visit www.canadapost.ca*.

As you can imagine there has been an influx in business for Canada Post. They are working hard to keep up with the delivery demands across the Country.
For this reason, they are unable to honor their delivery dates, which may cause a delay with your package. Please Read Canada Post COVID-19 Policy at www.canadapost.ca.

Please make sure your email address and shipping information is correct when ordering. We will email you with any inventory issues or colour options if your items are not available.

Please be patient with us as we try to get your orders out the door. We are working hard to keep up the demand while maintaining a clean work environment, with limited staff.

With our online store when your order is packaged up we will send you a shipping confirmation email.
Please note that this tracking number will NOT work right away. We will send it to you when we make the label but the tracking number itself won’t become active until Canada post scans it at the next stop. Canada Post only works Monday to Friday, so if you get your tracking number on the weekend, it will not work until the following business day.

Shipping within Canada.

Due to the nature of our products you will need to be 19 years of age or older and provide proof of age upon delivery. Please pay special attention to this as this is a Health Canada and Canada Post requirement.
If no one is home at the time the package will be taken to your local post office for you to pick up with your ID. Only the person whose name is on the package can sign for it.

If you place an order and are unable to produce a valid piece of ID, we are in no way responsible, and unable to give refunds.

How much is shipping (Canada)?

Shipping is FREE on all orders over $200.

Real-time rates; no expensive fixed rates. Below is a guide that will give an average idea of price.

Expedited - 0-0.75kg: $19.90

Expedited - 0.75-2kg: $21.90

Standard - 0-0.75kg: $13.90

Standard - 0.75-2kg: $14.90

Standard - 2-30kg: $21.90

Special note, quoted shipping times are calculated to major centres and based on average time. Pricing may vary based on item weight. The final price will be reflected in checkout.

For Northern Regions and Remote Centres shipping times can take longer than quoted.

Please note that all free shipping promotional codes will only apply to Standard Shipping.

Shipping to USA and Rest of World.

Shipping is FREE on all orders over $250.

Real-time rates; no expensive fixed rates. Below is a guide that will give an average idea of price.

Standard - 0-0.75kg: $15.00

Standard - 0.75-2kg: $16.00

Standard - 2-30kg: $25.00

Special note, quoted shipping times are calculated to major centres and based on average time. Pricing may vary based on item weight. The final price will be reflected in checkout.

Do your shipping charges include customs and duty fees?

If you live outside of Canada, you may have to pay customs / import fees. This is up to your country’s border to calculate these fees and determine if they are applicable to your order. The total paid at check out does not include any possible customs, import or duty fees. All applicable customs fees, taxes and duties are the sole responsibility of the customer.

Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. High Not Tired will not mark any package as a “Gift” in order to attempt to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. This is out of our control and there's nothing we can do to make them process your package faster.

If you are charged customs, import or duty fees and you decide to reject the package. You are responsible for the cost of shipping the package to you, shipping the package back to us, and the customs/import fees.  We will refund you the remaining amount after deducting those costs, if any.

For more information on customs and duties charges, please contact your local customs office.

How long will it take to get my order?

Shipping can take a day and up to two weeks depending on your location. The farther you are from the west coast of Canada the longer it will take.
Canada Post does not deliver on weekends. Once your order is shipped, a confirmation email will be sent with a tracking number.
This number will give you up to date information on your package and the anticipated delivery date.

For orders shipped outside of Canada, please expect to wait longer.

Please note, High Not Tired is not responsible for late deliveries due to Postal error.

What type of packaging will you use to ship my order?

We will ship your order in a discreet, plain box or mailer.

Damages during Shipping, is my Shipment Insured?

All Packages are shipped fully insured. A replacement or refund will be sent to you if anything was to happen to your package.
You need to contact us within 72 Hours of item reception for all damaged merchandise.

You don’t ship to my country – what do I do?

E-mail info@highnottired.ca for more information including shipping costs, return policies etc.

I haven’t received my order – how do I check the status?

You will be sent a second email with a tracking number the day the shipment packaged and sent.
Go to www.canadapost.ca and use that number to track your package. If you don't receive tracking or shipping confirmations, please check your junk mail folder.

I (forgot to pick up my parcel at the post office; I accidentally sent it to my old/wrong address ) and it was sent back.
How can I get my package resent?

Once the package returns to our facility you will have the option to get a refund, minus shipping fees associated with its return back to our store, or to get it re-mailed back to you.
Please contact us to start the reshipment process. You will have to cover return shipping costs plus the cost to ship it again to you.
Once paid, we will reship the parcel for a second time.

My tracking number doesn’t work!

Contact us via the contact form on our website and we will confirm your tracking number.

Can I cancel my order before it ships?

Yes, it is possible to cancel before it ships, but once you have received the first confirmation email your cancellation will be subject to a 5% cancellation fee to cover costs of the credit card transaction.

Cancelled orders paid by eTransfer will be charged a $5.00 Processing Fee for the for returning funds.

Can I return my order?

Yes! As long as your item has not been used and is still new in the box. All unused products are eligible to be returned but you must pay the return shipping costs, This applies to items ordered by mistake. If we have shipped you the wrong product or if the product has arrived damaged we will send you a replacement item after we receive photo proof of damage or wrong item. Please notify us with in 72 hours of receiving.If your item has been opened, used, is missing components, or has packaging that has been damaged or is missing, your order won't be eligible for a return.  Items that are sent back to us that do not fulfil these requirements will be returned to the sender. We cannot be held liable for return items that are lost or damaged by the Postal Service.

Please make sure the products are properly packaged so they are not damaged upon return.

Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.

If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.

 

Warranty

All of our items ship with the same warranty as if purchased directly from the manufacturer.  If your product requires warranty service, we will direct you as to the most expeditious route to obtain the service, typically directly from the manufacturer with our assistance.  In our experience, this is the most beneficial way to obtain the proper repairs and servicing for your products.

Threadless

For some of our products and merch, we use the print on demand service, Threadless. These items include shoes, bedding, rugs, blankets, bags and more.

ALL High Not Tired sales made on Threadless, are the responsibility of the customer and Threadless ONLY.

• High Not Tired are in no way responsible for faulty products, lost shipments, pricing etc on Threadless items. 

• The customer acknowledges that all sales made on Threadless are the responsibility of Threadless. Any questions in regards to Threadless products must be directed to Threadless directly via www.threadless.com

• High Not Tired are in no way responsible for any refunds/exchanges etc on items purchased on Threadless.

• Items sale and discounted items on www.highnottired.ca do not reflect in any way sales and discounts on www.threadless.com (and vice-versa)

• The customer agrees that they do not hold High Not Tired responsible for any purchases made on Threadless.

 

If you cannot find an answer to your question, please feel free to email us info@highnottired.ca